SHIPPING POLICY
Bedfordtea.com (“we” and “us”) is the operator of (https://bedfordtea.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
We offer free shipping to any destination within the UK for all orders when you spend over £35 (applies to the total after discounts). Shipping cost for all orders under £35 within the UK is fixed at £2.99. Please allow at least 1-2 business days to process your order. Delivery may take 4-5 business days once your order is shipped.
3. Returns
We will happily accept returns as long as a request to return is received by us within 14 days of receipt of the items, and that the items are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
We offer a Taste Guarantee policy which means that if anything fails to meet your expectations you can return for an exchange or full refund – just remember to enclose your order confirmation or delivery note if you’re returning it by post or popping in store. That way you’re free to try something new, without the risk of disappointment. However, should you prefer a full refund, you will be refunded for the returned item, but not for the shipment of the latter.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments (i.e. those within the UK) are in transit for 2 – 7 days
In general, domestic shipments (i.e. those within the UK) are in transit for 2 – 7 days