SHIPPING POLICY

Bedfordtea.com (“we” and “us”) is the operator of (https://bedfordtea.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.                                                                          

2. Shipping Costs

We offer free shipping to any destination within the UK for all orders when you spend over £35 (applies to the total after discounts). Shipping cost for all orders under £35 within the UK is fixed at £2.99. Please allow at least 1-2 business days to process your order. Delivery may take 4-5 business days once your order is shipped.

3. Returns

We will happily accept returns  as long as a request to return is received by us within 14 days of receipt of the items, and that the items are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. 

We offer a Taste Guarantee policy which means that if anything fails to meet your expectations you can return for an exchange or full refund – just remember to enclose your order confirmation or delivery note if you’re returning it by post or popping in store. That way you’re free to try something new, without the risk of disappointment. However, should you prefer a full refund, you will be refunded for the returned item, but not for the shipment of the latter. 

4.2 Transit time Internationally

For the time being we do not offer international shipment. However, we deliver our products all over the UK. 

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
test.com will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without your being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please submit an enquiry at [email protected].