Frequently Asked Questions
When will I receive my order?
The processing of your order, the manufacture of the products and the delivery require a maximum of 7 working days from our team. We do our best to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
Do you send free samples?
Yes, we do, in the limit of 2 packets of 20 grams of any tea whose price for 100 gr does not exceed £10. On the other hand, should you wish to receive a free sample of a more expensive tea, it is still possible, but the amount of tea will be 10 grams. However, we will charge a £3.95 delivery fee.
How can I track my package?
You can follow the progress of your order by clicking on the following link: Parcel tracking
How much does delivery cost?
We deliver our products everywhere within the UK. There is no minimum quantity required per order. However, there is a free delivery for all orders of over £35.
My order is not complete
If there is an item in your order that is out of stock, we will definitely inform you about it within 24 hours after your order.
I did not receive my order
A problem with the Post Office? Lost, broken, destroyed parcel?
With our secure delivery, Bedford Tea Ltd takes care of the disputes for you. Customer satisfaction is our priority. We do not send the fault back to the carrier by letting you deal with it. We shoulder full responsibility by immediately returning a new package to you at our expense.
Do not hesitate to contact us by email at [email protected]. Our team will do its best to meet your expectations.
Can I change my order?
Yes, as long as your order is not “in process”.
Can I cancel my order?
It’s possible to cancel your order! Yet if the order is already prepared, the cancellation fee will be £5 of the purchase price.
Feel free to contact us by email at [email protected]. Our team will do its best to help you!
I would like to return an item
We are only able to accept a return in the event of a proven defect concerning the product.
Our products undergo very strict quality controls before each shipment. However, if your products have any defects, send us a picture of the product in question (in the original packaging if possible) to [email protected] with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.
Which payment methods do you accept?
Your security is our priority: our site only offers secure and guaranteed payment methods that are safe.
Our online payment services:
*PayPal – As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It is simple, fast, free and recognized worldwide for its effectiveness.
*G2A Pay – G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa to give you maximum payment options.
Your bank details or credit card details will under no circumstances be communicated to us. All payments are protected by our 128-bit SSL encrypted payment processor. No other type of payment is accepted at this time.
Is my information secure?
The “HTTPS” in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is nowadays becoming essential. This is the best way to protect your data and protect yourself against hackers or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which means “secure” and is added to the “http” protocol on the website in the address bar.
How can I order a product?
We make your purchases as easy as possible.
You select the desired product(s).
Click on “add to cart”.
Click on the shopping cart icon at the top right (your “shopping cart”) to complete your purchases.
We also offer you the possibility to create a customer account to make the process even simpler.
Can I use several discount codes at a time?
No. Except in exceptional cases, we only accept one discount code per order.
If you wish to order in bulk, send an e-mail to our team at [email protected]